Share |

With our current circumstances as they are, and information coming at us from so many directions, we have created this space as a resource hub for all of our friends and NAIBors.

We will keep this page updated as new information becomes available.

Thanks to our industry for their support of indie stores!

Every Friday (ending August 28), from 11am - 12noon, NAIBA will host a publisher's pick of the list or editors buzz. Register here. The upcoming schedule is:

Chronicle Books, Friday, July 10 Workman, Friday, July 17
PRH Adult, Friday, July 24
Bloomsbury (adult & kids), Friday, July 31
Sourcebooks, Friday, August 7
Penguin Random House Kids, Friday, August 14
Independent Publishers Caucus, Friday, August 21
Blackstone Publishing, Friday, August 28

Posted 7/6/2020:

Effective June 1st, Workman’s “FLATN” promo code will run through the end of 2020 with an updated minimum of 10 units per order. This promo includes additional discount, free freight, and 120-day dating. This offer is available to independent retailers and multiple orders are allowed.  Workman is featuring a select number of authors across all imprints in their first-ever Virtual Event Grid. There is no due date for this grid; stores may submit their requests at their leisure and those requests will immediately be forwarded to the respective publicist.

updated 4/1/20:  Start the Loan and Grant Process Now

For SBA disaster loan assistance you will need to complete the application in one sitting (no saving as you go) but it will only take about 20 minutes online with the following readily available:

  • Sales and cost of goods for 2019
  • Names, address, phone, numbers, and social security numbers for all owners
  • Corporate name, ID number, address, and phone number
  • Number of employees as of January 1, 2020
  • Bank name, account number, and routing number

Watch for more details from ABA about procedures and tips, as we expect to know more later this week.

Remember: April Begins a New Legal Requirement

The Families First Coronavirus Response Act takes effect TOMORROW, April 1. The law includes significant changes to employee pay as it relates to the COVID-19 outbreak, such as mandating paid family leave and paid sick leave.

It’s also important to note that bookstores with fewer than 50 employees may be able to apply for an exemption from paid sick leave and expanded family and medical leave if providing either of the types of paid leave could “jeopardize the viability” of their business. The Department of Labor (DOL) has not yet issued guidance on how to apply for this exemption to-date but notes that a small business will have to document why it meets the criteria. DOL noted this exemption will be addressed in forthcoming regulations. For questions regarding the exemption, please contact ABA’s Advocacy team at

In general, it’s important that you understand this LEGAL REQUIREMENT and the relief associated with it:

Among other provisions, the law requires employers with fewer than 500 employees to provide employees two weeks of paid sick leave if the employee is unable to work (or telework) because of a federal, state, or local quarantine order; self-quarantine; COVID symptoms; care of a quarantined individual; or the need to care for children due to the closure of school or place of care.

The law provides employers with a refundable tax credit equal to 100 percent of qualified sick and family leave wages paid. Employers can claim the credit quarterly. And the CARES Act provides for advanced refunding of the payroll tax credits enacted in the Families First law. The credit for required paid sick leave and the credit for required paid family leave can be refunded in advance using forms and instructions the IRS will provide. ABA’s Advocacy team will provide updates as they become available.

For specific questions about how these changes may impact your store, contact your payroll or human resources company, your state’s Department of Labor, or reach out to ABA’s Advocacy team at

ABA has established a COVID-19 Toolkit as well as a Corona Virus Resources for Booksellers page. Additionally, the Association donated $100,000 to Binc and, with the support of HarperCollins, placed a full page shop local ad in the The Wall Street Journal. They have also submitted a letter, backed by all nine indie regional executive directors, to the U.S. Senate to address "Potential Aid for Industries Impacted by Coronavirus." ABA is also offering booksellers three months of membership dues relief or credit.

  • Ingram is currently reporting no disruptions due to the virus, it has notified ABA of the following:
  • Ingram is currently committed to keeping its warehouses open even if all other Ingram staff works from home. If someone on the warehouse team gets sick, Ingram may have to close that warehouse but would still be able to ship from the other warehouses.
  • Ingram’s shipping vendors, Fed Ex and UPS, don’t have any interruptions in service at this time.
  • This would normally be a slower time for Ingram so instead of reducing staff for the season, they are keeping staffing levels high to handle the anticipated increase in volume from online orders and direct-to-home.
  • Ingram is helping stores shift to direct-to-home sales for customers by offering a promotion for the next few weeks. Stores that increase their direct-to-home business with Ingram will receive a credit back from Ingram.
  • For stores that have not used direct-to-home with Ingram before, instructions are on Ipage. Click on Help --> FAQ --> Direct to Home. Some POS vendors, such as Booklog, have a DTH interface built into their mail order module. Check with your POS vendor.
  • If stores have any issues with making payments they should communicate with their Ingram credit rep as soon as possible. 
  • Stores with specific requests should contact their Ingram sales rep.

  • Harper has donated a full-page ad in the Wall Street Journal to promote shopping with indie bookstores.

  • Penguin Random House has asked that stores requesting call tags for cancelled author events reach out to customer service rather than their sales rep for the most efficient support. Bookstores are strongly encouraged to contact their sales rep and/or credit rep with questions and requests.

  • Hachette  is offering an extra 5% for accounts that deliver Hachette books to their customers.

  • Chronicle Books is offering a targeted special that provides indie booksellers with an additional discount and 90-day dating.

  • has announced an increase in affiliate store commissions from 25% to 30% for the next eight weeks. Bookshop will earn nothing off those sales; all profit will go to participating independent bookstores.

  • is offering a two-for-one membership for customers for $14.99 with the promo code “SHOPBOOKSTORESNOW” as well as a one-month gift membership for $15. Additionally, is using the hashtag #ShopBookstoresNow on social media. Booksellers can access free assets on the Bookseller Hub. is giving bookstores the entire amount customers spend – 100% – when customers take advantage of either of the two offers to support bookstores.

  • Litographs is extending the due date of all open invoices to May 31. Additionally, now through the end of April, any orders placed by current customers will have 60-day terms.
  • Simon & Schuster has asked booksellers to contact their sales rep or customer service to request call tags for cancelled events. For other business questions, booksellers can contact their sales rep or credit representative.
  • Macmillan has added a special offer to the Book Buyer's Handbook. Bookstores are strongly encouraged to contact their sales rep and/or credit rep with questions and requests.
  • Abrams is offering standard 120 dating for all indies. And, as a distributed client of Hachette, the following terms will apply to all ABRAMS titles: Additional Dating: +30 days additional payment dating on top of current terms; Minimum Orders: all minimums orders are now $40 retail; Additional Discounts: +2.5% additional discount for books delivered curbside and +5% additional discount for books delivered to customers homes. Abrams is also extending event returns: Call tags will be sent for any event return whenever stores are able to get to it. Call tag requests, and any other questions, can be sent to Wendy Ceballos.
  • Candlewick has launched the “Together We’re Stronger” offer for returnable retailers: Earn +5% discount and 60 days’ additional dating on all orders (frontlist and backlist) placed through May 15, 2020; Reason Code EC1 (for EDI orders use RCP001); No minimums, and remember to assort with your Penguin Random House orders. For questions, concerns, or requests, contact Elise Supovitz.
  • Chronicle is offering an extra 5% discount and net 90 on orders of 10 units (10 books and any number of titles); booksellers should use the promo code INDIES on the order, which will ship free freight. Offer valid through May 31 on titles published before May 31.
  • Arcadia Publishing is encouraging stores to contact their sales rep (888-313-2665 x1) for information about additional discounts; the company is also offering direct-to-customer orders shipped from Arcadia to customers, with co-op dollars to advertise. Stores that have had to cancel an author event can contact Arcadia about rescheduling; for stores offering curbside pickup, Arcadia can send tote bags (while supplies last).
  • Norton is strongly encouraging bookstores to contact their sales rep or credit rep. They are very willing to work with bookstores on their current situation.
  • Springer Nature will offer a +5% credit for bookstores that drop ship orders to their customers. The offer will be available to stores through the end of April. Contact your Springer Nature sales rep for more information.
  • Workman will automatically add 60 days to all book retail invoices that are due in March. Effective immediately, Workman is offering a new no-minimum special with discount and dating, using the promo code “FLATN,” as follows: additional discount, free freight, 120-day dating, no minimum. This offer is available to independent retailers and multiple orders are allowed. Additionally, all backlist stock-up orders placed using promo code BK (or BK1, BK2, BK3) will get 180-day dating. Valid until further notice.
  • Island Press is allowing accounts to request extended payment terms by contacting their A/R manager at Chicago Distribution Center.
  • Schiffer Publishing is offering a “We’re in this Together” program: 10+ units (mix or match) = 50% AND NET 60, with extended dating only for customers in good credit standing; all orders ship free freight; valid though April 30, 2020; valid for titles published prior to April 30, 2020; Promo Code Schiff20.
  • The Independent Publishers Caucus steering committee has passed a resolution to send 10% of all income received from dues and other sources as donations to Binc to support stores in need.
  • TriLiteral distribution (which distributes Yale, Harvard, and MIT Presses) has addressed bookstore credit and invoices during the crisis, offering an extension of terms on current payments due to be paid up to 90 days from invoice date. No deadline or backdating, no end date for monitoring.
  • Rakuten Kobo is launching its digital solidarity campaign “Reading from home” on March 25. Marketing assets will be made available to support the campaign. On the Rakuten Kobo Deals Page, customers will find up to 70% off ebooks in all genres. Questions can be directed to Natalie Jefferson or Siobhan Padgett.


The Book Industry Charitable Foundation is experiencing the highest number of requests for assistance in the history of the organization and has established an expedited application process for COVID-19 related emergencies. Through the generosity of various industry supporters, matching grant opportunities are currently possible.

Candlewick has initiated the "Together We're Stronger" offer for returnable retailers.

  • Earn +5% discount and 60 days’ additional dating on all orders (frontlist and backlist) placed through May 15, 2020
  • Reason Code EC1 (for EDI orders use RCP001)  
  • No minimums.  Remember to assort with your Penguin Random House orders!
  • Email with concerns, questions, and/or requests.

Facebook will be offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries. Sign up here for information on this developing program.

Flyaway Books
Flyaway Books is offering independent booksellers an additional discount and extended payment terms through April 30. Beginning today, orders of 5+ units will receive a 53% discount and 90-Day Billing along with free freight. Orders just need to be placed here .

Holiday House has created their Holiday House Resources, which compiles all the materials on their website and includes story time activity sheets and Guidelines to Creating Read-Alouds for your virtual events. They’ll be adding new activities in the days and weeks to come as well as links to videos and other content from our authors and artists who have been reaching out to us daily and are eager to help.

IndieCommerce store revenue will be paid out more frequently during the crisis—once a week—in order to help stores with cash flow. (Please note that it will take a few days for money to appear in your account.) IndieCommerce also continues to set up IndieLite sites for free through May 31 for bookstores that don’t currently have e-commerce sites, and the team is working around the clock to ensure that existing e-commerce sites can keep up with increased volume.

  1. Please visit the new “ Coronavirus Resource Center” for IndieCommerce and IndieLite users at: . We’re updating this new resource frequently and we encourage you to check it often.
  2. With the increased online sales volume, all IndieLite and IndieCommerce stores that use ABA for credit card processing will be paid on a weekly basis rather than twice each month. The new payment schedule will remain in effect for as long as sales volume remains higher than normal. We’ll update you before changing the schedule back.
  3. Online customers are looking for free shipping , curbside pick-up , and free local delivery . Select any of those options to view a short video demonstration for how to enable it on your site. If you need additional assistance setting up one of these delivery options, drop us an email at .
  4. Your customers want to support your store. Consider accepting donations by creating a custom product page for donations. Promote the donation page by setting up a prominent donation button on your homepage or in the footer or header of your website.
  5. Another way for customers to support your store is by offering them the option of purchasing gift cards and gift codes for future use. Be sure to prominently promote these items with buttons or banners on your website.
  6. Post a message to your homepage regarding updated store hours, store contact information, and other important information that your customers need to know. You may also want to disable in-store payments as an online payment option if your store is closed to walk-in traffic.
  7. We’re going to hold off on implementing the password policy update that was announced last month.

Penguin Random House launched #BooksConnectUs, an initiative where readers can come together online and share their love of books.

The Small Business Administration Coronavirus: Small Business Guidance & Loan Resources page.

Sounds True
Sounds True is offering access to a special Sounds True care package of free digital tools and teachings, "Resilience in Challenging Times." This will include:

  • Free access to daily video sessions sharing practical guidance and empowering insights from our recent online summits
  • Community connection—"Physical distancing" does not have to mean "social distancing," so we'll be offering opportunities to come together online for group meditations and Facebook Live meetings. Let's gather, learn, and support each other!
  • Free webinars addressing how to stay strong and centered with some of our most popular authors, including Michael Singer, Caroline Myss, and others

Westminster John Knox Press
Westminster John Knox Press is offering independent booksellers an additional discount and extended payment terms through April 30. Beginning today, orders of 5+ units will receive a 53% discount and 90-Day Billing along with free freight. Orders just need to be placed here .


All booksellers are invited to join an open forum to discuss their questions and concerns and share support and ideas about the COVID-19 outbreak with colleagues. The “COVID-19 Open Forum” meetings will be held via Zoom every weekday from 3:00 p.m. to 4:00 p.m. ET through April 30. Join the Zoom calls here; the meeting ID is 749 778 583. ABA’s membership team will moderate the forum.