Position: Store Manager
As the company adapts to ongoing developments and uncertainty surrounding the pandemic, the responsibilities of this position are subject to change.
Overview: The Store Manager is responsible for overseeing the day-to-day
flow and functions of the bookstore, with a focus on supervising and delegating to staff, and acts as host of the store – making sure that both customers and employees are having a consistent and positive experience. The Bookstore Manager works with Store Ownership and the General Manager to meet sales and profitability goals through excellent merchandising, management and problem solving.
The Store Manager conveys and embodies Greenlight’s ethos of providing a welcoming space for all members of our community and offering access to books and programming that are curated for our customers. This is accomplished through thoughtful and consistent training and direction of bookstore staff, and ongoing collaboration and communication with fellow members of the managerial team. This role directly supervises Shiftleaders and booksellers, answering questions and facilitating their ability to complete tasks in their various roles, and should be capable of performing those duties if
necessary. Store Manager maintains the physical plant, keeping the store clean and presentable. Store Manager directs, trains and sets the tone for store merchandising and displays. The Store Manager balances robust, role model presence on the sales floor providing customer service, staff supervision, troubleshooting and de-escalation with administrative time in the office or away from the store for projects and meetings.
The Store Manager collaborates with Greenlight’s management team to create and maintain consistent policies and procedures, and to coordinate hiring, training, scheduling, reviews, and communication with store staff. The Store Manager maintains their location's Basecamp team and facilitates/delegates projects assigned from other departments, including collaboration with the Ecommerce and Events/ Marketing Managers. Store Manager works with Buying and Receiving teams to direct the flow of books and merchandise into the store for shelving and display, and out of the store for sales and returns. The Store Manager works with the HR Manager and General Manager to handle employee issues with consistency, diplomacy and documentation. They conduct and document regular check ins with staff new and existing staff to ensure training consistency and staff morale. The Store Manager meets regularly with their manager counterparts within the company, including Yours Truly Brooklyn and their sibling bookstore, attending cross departmental meetings as needed.
The Store Manager will be involved in community relations and will act as a ‘face of the store’ in the neighborhood. This includes but is not limited to working and liaising with neighborhood organizations, schools, and surrounding businesses.
Summary of Responsibilities include:
Direct shift leaders and booksellers in merchandising and additional sales floor tasks
Communicate store specific updates, information and instructions and assign staff projects via Basecamp and in person
Coordinate web order & curbside pickup workflow in collaboration with Ecommerce Manager
Manage in store receivers and work with Buying department to direct inventory flow
Help facilitate coordination of events in store and occasionally offsite
Address employee issues in a timely and effective manner, partnering with HR and other management as needed and documenting issues consistently and clearly
Coordinate with counterparts at other locations and participate in manager meetings
Liaise with management team to coordinate hiring, training, scheduling, reviews, and communication with store staff, including staff meetings
Coordinate maintenance of physical plant
Liaise with community organizations, including schools and business neighbors
Manage location-specific supply checklists
1+ years experience as a manager in a retail setting OR 2+ years as a manager in a non-retail setting
Familiarity with book industry or comparable experience preferred
Management experience including collaboration and conflict resolution
Ability to create systems and processes and delegate execution
Excellent time management, organizational and multi-tasking skills
Ability to work in high volume environment
Strong communication skills and quick problem-solving skills
Ability to work well autonomously, as a supervisor, and as part of a team
Ability to lift 30 pounds or more
Availability to work flexible hours--nights and weekends will be required
Proficiency with project management software and Microsoft Office suite.
Direct Supervisors: General Manager, Company Owner
Schedule: Five days / 40 hours per week on specified days, including store shifts and administrative time. Weekend availability required.
Compensation: This is a salaried, non-union position with bonus potential. Starting salary is $42,000, commensurate with experience. Salaried employee benefits include employee discount, partially subsidized health insurance, 10 days paid vacation, and other intangibles including professional development and cultural institution memberships.
Review: All employees are given an annual performance review to assess their work in their position. Ongoing check-ins happen at the discretion of the direct supervisor.
About Greenlight Bookstore:
Founded in October 2009, Greenlight Bookstore is a general independent bookstore in Brooklyn, New York, encompassing two bookstore locations, a stationery store, theater kiosks and pop-up locations at events throughout the city. We are a medium sized small business (approximately 50 employees), and through knowledgeable staff, curated book selection, community partnerships, and a robust e-commerce website as well as beautiful bookstore spaces on Fulton Street and Flatbush Avenue, Greenlight combines the best traditions of the neighborhood bookstore with a forward-looking sensibility. The community we serve is as diverse as Brooklyn itself and we are looking for individuals that are excited about sharing our store with them. Greenlight Bookstore is an equal opportunity employer, and committed to being a diverse, equitable, inclusive and anti-racist workplace.
COVID Vaccination is required for all Greenlight/ Yours Truly Brooklyn employees. Employees must be willing and able to interact with customers, and the general public (delivery workers, etc.) while adhering to social distancing protocols. Employees are required to wear masks while on shift. Employees are also required to administer at-home self-screening before every shift, which involves recording temperatures, possible COVID-19 symptoms, and disclosing any risk exposure to the virus.